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Customer reviews of The Elite Carriage Company

At The Elite Carriage Company we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a stressful experience for many, and finding the perfect car can be a difficult task. We do our best to make the process of buying your next car as smooth and hassle free as possible whatever your requirements may be. We have many return customers that always come to us first when thinking of changing their car some having bought several cars from us over the years.

But don't just take our word for it, see what some of our customers have to say for themselves!

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The Elite Carriage Company

The Elite Carriage Company
5
4.4

Based on 21 customer reviews

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  • 5

    Car not as advertised

    By Dan H on 13 June 2017 | Purchase not verified

    I bought a BMW 335d XDRIVE M Sport in good faith. The car was advertised as having a good level of manufacturers factory option extras, after less than a week I realised the car didn't have these advertised extras and I complained to the dealer. Also after two days of purchase, I noticed the car had three tyres with bulges in them, I took it to a tyre company, who had to change all four as they were not road legal. Also the new number plate they fitted to the car fell off. I asked the dealer how they were going to rectify the issues but told me they wouldn't do anything. I then took it to a BMW main dealer, they inspected the car and told me it had two buckled wheels as well. I complained to the dealer and told them I wished to reject the car as part of my statutory rights, as I had lost faith in the car and the dealer.

    Reply from The Elite Carriage Company on 05/07/17

    We're sorry to hear that Dan feels that he has not been treated fairly, but he has not given the full facts in relation to the purchase of the BMW. I.E; prior to purchasing the car it was listed as "new in" stock and so the first line of the advert read; "please call to confirm the full spec of this car" as we use an automated platform supplied by auto trader, witch sometimes brings up items on the advert witch are not on all models. This is then disclaimed by auto trader again at the bottom of the ad and reads "please contact the dealer to confirm that the specification is correct before you purchase the vehicle". In reference to the alloy wheels and tyres, Dan was given the option prior to purchase to pay £500 more on the change over price. We already had the car booked in for diamond cut alloy wheel refurbishment and 2 new tyres. Dan decided that he would rather have £500 discount, we also informed him that vehicle needed a n/s/f wheel bearing prior to him collecting.


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