The Elite Carriage Company
Customer reviews of The Elite Carriage Company
At The Elite Carriage Company we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a stressful experience for many, and finding the perfect car can be a difficult task. We do our best to make the process of buying your next car as smooth and hassle free as possible whatever your requirements may be. We have many return customers that always come to us first when thinking of changing their car some having bought several cars from us over the years.
But don't just take our word for it, see what some of our customers have to say for themselves!
The Elite Carriage Company
Based on 23 customer reviews
Profit means more than reputation for this garage
By Aaron R on 04 July 2017 | Purchase not verified
Recently purchased an Audi S5 (57 plate). Aesthetically, the car was in very good condition. The A/C never worked, I assumed at the time this would need to be re-gassed. At time of purchase, I informed the seller that I would seek an independent report of the vehicle from a specialist. Confident in the condition, he advised that it would only need a fluid and oil change which I accepted, given the cosmetic condition of the vehicle. This was not the case. I took the car in for a thorough service at the cost of £591.86 which I paid in full. The remaining £2272.97 however, I was not expecting. The seller refused to accept or acknowledge the report from the specialist. He would prefer the steering rack to fail before it is replaced with new parts. He suggested a reconditioned part. Prolonging the fault, not removing it. The other items included air con pressure sensor and Audi engine cover badge which was missing. He offered to buy the car back, which I refused. Do not recommend.
Great car, great service
By Tracy P on 26 June 2017 | Purchase not verified
Really pleased with my Evoque. Wanted one for so long and I'm not disappointed in any way. They gave me a really good price for my old car in part exchange, and made the whole process much less daunting than I expected it to be. Really friendly and helpful. Would definitely recommend them to friends and family.
Car not as advertised
By Dan H on 13 June 2017 | Purchase not verified
I bought a BMW 335d XDRIVE M Sport in good faith. The car was advertised as having a good level of manufacturers factory option extras, after less than a week I realised the car didn't have these advertised extras and I complained to the dealer. Also after two days of purchase, I noticed the car had three tyres with bulges in them, I took it to a tyre company, who had to change all four as they were not road legal. Also the new number plate they fitted to the car fell off. I asked the dealer how they were going to rectify the issues but told me they wouldn't do anything. I then took it to a BMW main dealer, they inspected the car and told me it had two buckled wheels as well. I complained to the dealer and told them I wished to reject the car as part of my statutory rights, as I had lost faith in the car and the dealer.