Customer reviews of The Elite Carriage Company
At The Elite Carriage Company we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.
But don't just take our word for it, see what some of our customers have to say about us...
The Elite Carriage Company
Based on 15 customer reviews
A good dealership Experience is a must!
By P C on 07 September 2017 | Purchase not verified
In looking for a replacement for my BMW and keen to stay with a German car, I was presenting with a whole lot of options on Autotrader. However, it's not just about the car , it's the whole purchase experience. I concluded that a great car dealership service and pricing were at the top of the list. But the number one reason I selected 'Elite Carriage Company' dealership over many others is a ‘good dealer experience’. In my opinion, 'Elite Carriage Company' have set the bar well above the rest. Including contact via phone, email, and text. The initial greeting (first impressions), the sales process, vehicle hand over was great. The process was well explained and includes a clean and well-maintained facility (inside and out); staff that were courteous and willing to genuinely help the customer; premium quality service and a great competitive price for the milage too! I would recommend 'Elite Carriage Company' Lord P
Heritage of prestige service
By Jason B on 27 August 2017 | Purchase not verified
I just wanted to say that I was looking for a Jaguar XF it so happens that they had one in stock for my budget, myself and my son ended up spending 30 min admiring the garage collection of cars, the gentleman who was there was very welcoming and had so much time for myself and passion for the history of there garage, it was like a mini museum of prestige motors, all over the walls you can see loads of photos of cars they had in over the 30 years of trading .Daniel was so welcoming to me and my son and give me time to admire there cars. I must admit I then woke up to the fact of why I was really there to view a car of my requirements. I can't tell you guys how impressed I was with Daniel hospitality toward myself and my son. Daniel was full of information about the car and he wasn't that typical sales guy which was nice it makes a change not having a dodgy sales guy trying to sell dodgy cars far from it. So I just want to say thank you for making car hunting a breeze thanks Daniel !!
Profit means more than reputation for this garage
By Aaron R on 04 July 2017 | Purchase not verified
Recently purchased an Audi S5 (57 plate). Aesthetically, the car was in very good condition. The A/C never worked, I assumed at the time this would need to be re-gassed. At time of purchase, I informed the seller that I would seek an independent report of the vehicle from a specialist. Confident in the condition, he advised that it would only need a fluid and oil change which I accepted, given the cosmetic condition of the vehicle. This was not the case. I took the car in for a thorough service at the cost of £591.86 which I paid in full. The remaining £2272.97 however, I was not expecting. The seller refused to accept or acknowledge the report from the specialist. He would prefer the steering rack to fail before it is replaced with new parts. He suggested a reconditioned part. Prolonging the fault, not removing it. The other items included air con pressure sensor and Audi engine cover badge which was missing. He offered to buy the car back, which I refused. Do not recommend.
Great car, great service
By Tracy P on 26 June 2017 | Purchase not verified
Really pleased with my Evoque. Wanted one for so long and I'm not disappointed in any way. They gave me a really good price for my old car in part exchange, and made the whole process much less daunting than I expected it to be. Really friendly and helpful. Would definitely recommend them to friends and family.
Car not as advertised
By Dan H on 13 June 2017 | Purchase not verified
I bought a BMW 335d XDRIVE M Sport in good faith. The car was advertised as having a good level of manufacturers factory option extras, after less than a week I realised the car didn't have these advertised extras and I complained to the dealer. Also after two days of purchase, I noticed the car had three tyres with bulges in them, I took it to a tyre company, who had to change all four as they were not road legal. Also the new number plate they fitted to the car fell off. I asked the dealer how they were going to rectify the issues but told me they wouldn't do anything. I then took it to a BMW main dealer, they inspected the car and told me it had two buckled wheels as well. I complained to the dealer and told them I wished to reject the car as part of my statutory rights, as I had lost faith in the car and the dealer.